Hello my name is ***** ***** I will help you with this.
Yes of course.
You can ask for the engineers report (to show what needed doing) together with the breakdown of the invoice
There is no way you can just be expected to pay £5000
They need to show a breakdown and indeed a number of quotes to show that they got it done the cheapest way possible and just didn't go to the most expensive
They need to mitigate their loss and show that they took steps to do so
Can I clarify anything for you about this today please?
Thanks for your advice. To date the company has not been very responsive in my asking for further details about the damage. They have sent a letter to me stating that if I don't pay soon they will pass it on to their legal department. Obviously I will inform them of what you have told me but if they do decide to continue trying to get the money from me without giving me more information what should I do next?
They can pass it on to legal, but if it went to Court a Judge would ask the same thing
Did they mitigate, did they provide a breakdown?
Does that help?
Well they've provided me with an invoice, but there's not indication of them finding the best quote or knowing if the work done is priced correctly or not.
That is why you need to write and ask.
Make sure everything is in writing, not email or telephone
Then you have a copy of all correspondence
Does that clarify?
Yes. Thank you very much.