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Hello my name is ***** ***** I will help you with this.
Could they just not divert your incoming calls to a mobile?
Is this a residential or commercial line please?
the phone lines are now working but no they did not offer that service at all.
they are saying they are not willing to compensate me at all on 3 weeks of paying staff that could not work.
Does it say anything in the terms and exclusions about them limiting liability please?
i can't seem to find anything in the correspondence they sent me
What are your losses?
but its probably in there somewhere knowing them!
about 3500 in wages
im not sure how much damage this has done to my actual business
Less than £10,000?
its hard to put a figure on it but i would say so
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Happy to help
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