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Hello my name is ***** ***** I will help you with this.
Did you ask about the facilities at all?
What is it you would like to achieve please?
I think we shoud be compensated for this tour, as we now have to make our own arrangements on this day.We did not ask about the fascilities because we thought their would be toilets etc as their is in Buckingham Palace.This should have been stated in the brochure.
What was the cost please? How much are you seeking back?
We paid £230 each, i.e total £460 for my husband and myself for 3 days, 2 nights at the hotel which is a few miles from anywhere.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
You can argue they are in breach of section 13 of the Sale and Supply of Goods and Services Act 1982 as they have failed to act with all reasonable skill and care.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
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