I bought a Sony Sound System 6 weeks ago. At the weekend on of the speakers stopped working. I rang Sony customer technical support and spent over 1 hour resetting everything to factory default settings etc, but to no avail. She gave me a case number ***** quote when I contacted Sony
Sales Customer Service - they quote their T&Cs which apparently state that before they will do anything the goods must be returned to them in their original packaging (which I disposed of after about 1 month).
Yes I have the original purchase receipt.
They accept that I bought it from the UK Sony Online Store i.e. from Sony direct.
Sony United Kingdom and Ireland
A division of Sony Europe Limited.
A company registered in England and Wales
Registered office: The Heights, Brooklands,
Weybridge, Surrey, KT13 0XW, UK.
Registered company number:(###) ###-####/p>
Sony VAT No.: GB636110080
I've just spoken with Sony and they say because the goods were bought over the internet a 30 day return policy applies. How does this effect my rights to get the goods replaced or refunded?