Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
They are in breach of Section 13 of the Sale and Supply of Goods and Services Act 1982 by failing to act with all reasonable skill and care.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Is there any chance to get the refund anymore ?
There are County Court fees yes.
They vary please see:
Does that help?
I booked in August and these all proceedings took time till may
That is ok - you have 6 years to make a claim
Does this answer the question today for you?
You have rated POOR SERVICE, despite me giving you the legal answer and telling you how to go about making a claim
What else is it you need to know and I will do my best to assist.
You have rated POOR SERVICE twice now
What else is it you want to know about this?
I have told you how to sue the Company and given a link to show you the cost of issuing a claim
How else can I help you?