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I operate a mobile disco company in which i use contracts. In the contract i state i can use third party companies should i ever need to.
I contracted a third party company to cover a wedding disco this saturday. However the disco company did not provide me what they had promised to. This meant that the bride did not receive the wedding disco setup she had been sold by me.
I am quite happy to give a full refund, however giving the circumstances of it being such a special day i feel a full refund will not be enough.
Can i face legal action regarding this ?
Does this come under a certain act / law ? Trading standards that i can refer to myself.
In your opinion would it be worth adding some extra on top of the full refund ? In principal it can never make up for the loss of the evening however would this look better in my favor if the bride did decide to take legal action.