Hello my name is ***** ***** I will help you with this.
If you sell the stock, wont you have to deliver the stock please?
Not necessairily - most customers will collect. But I can arrange for local delivery.
Yes hold on
Wont they want an invoice for the stock though?
Not always, the ebay customers are cash customers. If they do want an invoice and pay by card or bank, it is unrealistic of me to ask for their details before agreeing to sell.
Yes but as a business you would need to account for and record all the transactions?
Certainly. But if I sell 1 item to a customer, get paid, then tell Advent and they say that customer was on their list, I will have to pay their commission (minimum £7000) even if I have sold the item for £100. Am I stuck with that?
Ok - Advent are correct, they can't give you a list as this would be a breach of the DPA
If you wanted to buy a frridge from me, it is not really much of a sales pitch for me to ask your name to check off Advent's list, before agreeing to sell you the fridge. You would have gone home before I finished the call.
I would suggest that when you sell you keep a record of the name and address then tell Advent
That way you would not be in breach of contract
Am I correct in saying that I cannot give them my customer list?
If you dont inform them sadly they could try and take commission on items
You can give them the customer list if your customer consents
If your customer does not consent then you can't
But you can make it a condition of sale that it can be disclosed to Advent
That way you get around it
Does that clarify?
So if I sell the fridge to a customer and customer does not consent to me giving Advent their name, I cannot do so?
No, it would be a breach of the DPA
Okay, that's comforting. That leads onto another question, i.e can Advent demand their £7000 commission even though they don't know who I sold stock to?
Will that be another £36?
No its related so that is ok - they can't demand £7000 no
They would have to show it was someone on their list
But you need to be realistic though and not try and do them out of commission
If a customer does not consent to sharing the information you need a record of it
No ... I'm not trying to. But they want full commission if I sell 1 item and it happens to be to a person on their list.
Yes they would not be entitled to that
So the trick is keep a record of everything so you can rebut if necessary
Does that clarify the position for you?
Okay. Thanks for your time. £36 well spent. If yoy give me your contact record I will sign in again and ask you further questions for another fee.