Thank you for your advice. The customer is intent that the other tradesman should deal with the situation as my work was organized by him. I don't wish for there to be a huge delay between the customer expressing he is un happy and the work being resolved, but the other tradesman is intent on it being his responsibility to set it straight.
Is there anything I can do to convince the customer that relying on the other tradesman is likely to delay the amendment of my work? The work was completed safely and is of a good standard (it falls short in a very small way)
can you clarify what you mean by instruct?
the work was passed to me by the other tradesman. Apart from that he had no other involvement with myself. My work was invoiced separately.
The other tradesman contacted me about the work I had done for the customer. As a result I contacted the customer to explain that I would be willing to improve upon it for him, but he refused and stated that the other tradesman was handling the situation.
The other tradesman called myself and asked if I wanted to do the work.
It was agreed that our work would be considered separate and that the customer would pay me in the same manner. It was explained to the customer on the first day of work that I was nothing to do with the other trader. All of us (myself the customer and the other trader seemed very aware of that) but the other trader is insisting to the customer that it is his responsibility and that he will deal with the situation which is delaying me from re-visiting the job. In addition he is asking for money for work that hasn't been carried out yet (in order for him to correct my work) that I don't see as a realistic figure.