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Hello my name is Alex and I will help you with this.
Did you declare the previous accident after you renewed please?
Yes .The accident i had in 2010 went to court in 2011 , and in August that year i wanted to take out insurance with ageas ,as i put everything on line , i checked all details of all incidents and dates were correct , but their system did not marry up the court decision which was back dated to may 2010 when incident concerned happened .
Why do these insurance companies behave like this ? i understand everything that they go by has to be correct , but no one seems to be interested , only to charge me for something they have not done . That is insuring my car for me .
So you declared it back then but you are still being declined.
Sadly the ONLY option is to complain to the Ombudsman
They regulate insurance companies and can consider complaints
They can investigate your complaint for free. Their website is: www.financial-ombudsman.org.uk
But sadly this is your only option
If the Ombudsman finds against you sadly that is the end of the road
But hopefully the Ombudsman will resolve it
Can I clarify anything for you about this today please?
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