I am sorry to say that a Solicitor can refuse to act, you can not make them. This is a contract and it can be terminated.
I would suggest writing to the complaints Partner at the firm and set out your position.
If the Solicitor has been negligent then the firm ought to be suggesting you take independent legal advice.
You may wish to do this anyway if the Solicitor has been negligent as you may have a claim.
However you can also contact the Regulator to investigate the conduct of the Solicitor, but you would usually only do this after you had a response from the complaints Partner. The regulator website is: www.sra.org.uk
I am sorry if this is not necessarily the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Thank you :-)
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