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Its quite significant the website solution delivered relies heavily on the companies custom made solutions if you remove these products from the build the website we walk away with is not functional so not fit for purpose. Hence tour request for use of open source solution was not meet. They claimed the solution provided was not a lock in to them and built using off the shelf products to ensure if we did leave we would take a functional website away onto another hosting provider. This will not be the case. Hence under these grounds we believe they have breached there contract and the website is of no use to us if we don't stay on their platform
The website delivered has issues and is not a issue free solution we have had a number or problems processing orders so it was not signed off from us as a complete finished website and yes it also locks us in, so both