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Hello my name is Alex and I will help you with this.
There has never been a rule that says you can / can not claim for inconvenience.
However if it went to Court a Judge is likely to just say, well that's a matter of life that you have to put up with
There are actual costs such as telephone etc which are not recoverable and these are just the costs of litigation
So whilst there has never been a bar to such claims, in reality they are not likely to succeeed
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Your question was: "You have been told the law relating to insurance has changed and you can make a claim for inconvenience." and "Can you confirm this please"
The answer is no, the law has not changed in relation to this.
There has never been anything stopping you from making a claim for inconvenience
The Courts only ever award a nominal sum
Does that clarify?
Does this answer your question today or is there anything else I can help with?
In reality probably less than £500
Does that answer the question for you today please?
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