Hello my name is ***** ***** I will help you with this.
Have you asked for a copy of the recording please?
Ok - so there is no evidence save for this written record
When was the written record made, ie how long after?
If there is no evidence then you are not liable.
There is no recording there is just some written record
Unless there is a recording of the agreement or a signed agreement, then you do not need to pay for it
However sadly it is not for the Landlord to sort out
As the tenant, the tenant is responsible for ensuring any agreement to remove is made.
The tenant allowed the work to be done'
Therefore the tenant is responsible for any agreement for making sure it is removed, not the Landlord
Can I clarify anything for you about this today please?
Yes because he is the tenant that allowed it in
Had it not been for him being the tenant, it would not have been installed there
I realise that. But the Council should remove it but at no cost
But your Dad is responsible for organising it
But there is no evidence of that, save for this piece of paper
If the Council dispute this then you should write to the Chief Officers Office and complain
They will investigate this
If the outcome is not favourable then you can complain to the Ombudsman
They are independent and can examine your complaint for free. Their website is: www.lgo.org.uk
Yes. They installed it so they must take it away
Sorry. I said he is responsible for getting the council to remove it
He needs to sort the removal, that is not for the Landlord
But the Council should be doing to actual removal
Yes I understand. But he is responsible for it. It may be a family member deals with this.
But I have indicated above the process for complaining to the Council and Ombudsman
These steps should be followed
I understand. Have you seen my advice above about the complaints process and the Ombudsman?
If your Dad never agreed that he would remove it then the Council should
A written note is not enough
There is no signed agreement or telephone recording
Please remember even when you rate the question remains open and you can come back to it at any time
Sure thats ok.
I may not be online when you reply but you will get a message when I respond.
Yes its saved, even when you rate
I don't think so
Indeed. You should follow the procedure to complain to the Council.
Write to the Chief Executives Office and they will investigate the complaint
They will look at the complaint for you and the office is independent of those making the decision
If you are not happy with the response then you can complain to the Ombudsman. They offer a free, independent service and can investigate your complaint. Their website is: www.lgo.org.uk
Exactly you did not sign an agreement.
You can't be forced to remove it
Even by their own admission they have removed previous tenants works
They can do it now
So no legally you do not have to remove it
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