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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I think I have encountered this character Martyn Howson, and

Resolved Question:

I think I have encountered this character Martyn Howson, and am expecting a call from him this evening. I took out advertising in 2010 for 352.49. In Feb 2011 he phoned back and I tried to cancel, but he said it was a 2 year contract so I reluctantly renewed (I had not received any invoice or terms and conditions, although he claims to have sent them). He is phoning again saying I should have put cancellation in writing although I have verbally told him several times and wants more money. I cannot find businessltd.co.uk anywhere online although there was a single page entry with a wrong phone number several months ago which has since vanished.
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Alex Watts :

Hello my name is ***** ***** I will help you with this.

Alex Watts :

Did you pay up front for 2 years please?

Customer:

When I first answered his call I had no idea there was a minimum of 2 years. but the 362.49 was annual.

Customer:

sorry, should have said 352.49

Alex Watts :

Ok - have you paid 2 years?

Alex Watts :

How did you pay for the ad?

Customer:

credit card

Alex Watts :

Have you paid 2 years?

Customer:

yes 2010 and 2011

Alex Watts :

Ok - so nothing is showing that you paid for?

Customer:

only entries on my c/c........have had no invoices or terms and conditions.

Alex Watts :

Ok - but you have never had the services?

Customer:

not sure what that constitutes, online directories are a nebulous concept at best. "join us and we get you to the top of google, etc" But I am assuming there would be a website for them where people can find out various tradesmen.

Alex Watts :

Ok - so you have only paid twice, is that right?

Customer:

Jan 13 I paid 239.99. He phoned later in year he phoned and I said "how much do you want to **** off and not bother me again. Again it was 239.99 which left my account in November. When I saw my card I didn't recognise the transac

Customer:

tion and cancelled it

Alex Watts :

Ok - have you charged back any of the transactions?

Alex Watts :

How much is owing now?

Customer:

when I saw the transaction I went online looking for his website (forgetting who it was from) and when I found none assumed it was a scam and cancelled it. It has been months later and he has surfaced again asking why I cancelled.

Alex Watts :

OK - so how much is owing now?

Alex Watts :

How much have you paid that you want back

Customer:

I assume 239.99

Alex Watts :

Do you know the Company name that deducted?

Customer:

I am not particularly concerned about getting any back (I just want them gone, they may or may not have performed work......who can tell?). BusinessLtd.Co,Uk

Alex Watts :

Ah ok.

Alex Watts :

In that case all you can do is complain to Trading Standards

Alex Watts :

Sadly you can't get them closed down but if enough people complain Trading Standards can take action

Alex Watts :

I thought you wanted to get your money back.

Alex Watts :

But Trading Standards

Alex Watts :

http://www.tradingstandards.gov.uk/

Alex Watts :

Can I clarify anything for you about this today please?

Customer:

If he phones again do I insist on copy invoices and terms and condition?

Alex Watts :

Ignore him

Alex Watts :

Let him try and sue you if he thinks he has a case

Alex Watts :

He won't

Alex Watts :

It would be a small claim

Alex Watts :

Don't let him bully you

Alex Watts :

Just put the phone down on him

Customer:

thank you for your time

Alex Watts :

Does this answer the question for you?

Customer:

yes, thank you

Alex Watts :

If this answers your question could I invite you rate my answer before you leave today.

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