Alex Watts : Hello my name is ***** ***** I will help you.
Alex Watts : Do you accept you owe the estate agents please?
Customer: Hi. I understand that the estate agents have not been paid. But I believe that the solicitor should have paid the estate agents from the proceeds of our sale as all the other payments were taken out.
Customer: We have received a completion statement from the solicitors showing the estate agency fees on it and assumed it had been paid. So I don't believe we owe them now as it was the solicitors mistake for not paying them when we completed on the sale.
Alex Watts : Yes I understand that you say the solicitors should have paid them.
Alex Watts : My questions is do you accept the principle that the money was due to the agents?
Alex Watts : Ok, it's a mixture of news then.
Alex Watts : Sadly you have to pay the estate agent as it is a valid fee.
Alex Watts : However you might be able to seek a reduction on the solicitor costs.
Alex Watts : They were required to carry out a service and they failed to do so adequately.
Alex Watts : Therefore you can seek a reduction in the amount they are charging you.
Alex Watts : If you are not satisifed then you can write to the complaints partner within the firm, they will investigate the matter for you.
Alex Watts : If you are not satisfied with that outcome you can complain to the ombudsman
Alex Watts : Their website is http://www.legalombudsman.org.uk/
Alex Watts : Can I clarify anything for you about this today please?