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Hello my name is Alex and I will help you with this.
How did you pay for the holiday? Did you get an itinerary? If so did it show 6 seats?
Yes it shows 6 seats booked and we played through visa debit card
Ok - I assume you want a refund?
Yes but as I explained family fund helped us get the holiday they payed £500 and we played £1918.00 all we wanted is a good holiday for are sick children
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
I have I have even emailed them with picture and there just saying their waiting for there rep to get back to them
Ok - don;t email - write to head office.
Right I will do that
Can I clarify anything else for you?
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