Yes we agreed this verbally. The issue is more around the fact that I cancelled for personal reasons. I was never shown or provided any terms and conditions but a faint photocopy of t's and c's has been sent to me by the company's solicitor. I was only provided with a quote letter and a receipt for the deposit and have never seen the t's and c's before.
They have advised that there terms and conditions state that the deposit is not refundable unless planning permission is refused. Planning permission hasn't been refused and I cancelled whilst permission was in process of being approved. the permission hasn't come through yet though. My agreement is that the quote paperwork I have doesn't have any information regarding cancellation or any terms and conditions so they are quoting something that they never discussed or provided me with when I paid the deposit.
I had been advised that according to consumer law the company has to prove that they provided me with t's and c's. So as this isn't the case I need to know the legislation that states this.
Could they bill me for more money then as I cancelled the order even though they have not ordered the conservatory or done any further work? They hadn't booked in the job so no date was set therefore their workmen were not scheduled to start work especially as the planning permission hasn't been granted yet? I'm concerned now about going to court and ending up paying out rather than getting money back.