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Hello my name is ***** ***** I will help you with this.
Did they say it was defective when purchased please?
Sorry yes, the system shows me on and offline
What is the year of the car and miles on clock when it was purchased?
Its bad news I am afraid. The Sale of Goods Act states goods must be fit for purpose and as described. If they are not you only have a limited time to reject them.
This is commonly accepted as being 28 days. Outside of this then you can only rely on the warranty. As this has expired then sadly there is no protection.
But your son can try and sue for breach of contract - the dealer may make a commercial decision and pay up
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?