Hello my name is ***** ***** I will help you with this.
What are the disputed sums please in total?
Hi Alex, the sums involved for the total material claim will be between £50k - £100k, but they have yet to quantify what they won't recognize...hopefully within a week Perhaps initial guess in region of £10k? Apart from those elements, I do not know if claims against the insurer for delay and distress, given my 92-year-old Mother's forced 3-6 month absence from her house after living in for 6 months of work going on around her constantly, and the fact that this has kept me as my Mother's carer completely tied to the area, losing two holidays and other gross inconvenience. After 6 months they have not yet identified the level of damage....meanwhile in China, someone has erected a 24storey building using 3-D printers! Hugh.
Have you complained to the Ombudsman yet please?
No, not yet. I am ahead of events as we speak, because the insurers may yet reply with discretionary solutions that help us avoid loss. I am trying to establish if I have any reasonable grounds for complaint should things not go as we need them to. There is no unpleasantness from either side, but I have refused to accept liability that they may deny because I do not feel qualified. I have already undertaken a property improvement to defend the property against future flood events and may get a Council/Govt grant for that work (RRG). Council has also failed to agree our claim in 6 months.
Thanks Alex, I guess the only thing you have not commented on is the issue of seeking compensation for the delay, inefficiency or protracted work schedule keeping my Mother out of her house and me in it for what seems to us an exaggerated amount of time. Hugh.
I think that all gives me a good picture of how to proceed and what levels of expectation are reasonable. Thanks...over & out!