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Hello my name is Alex and I will help you.
How much are you claiming back please?
Hi there, I am claiming £1449.52
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Hi, thanks for the clarification. Can you help me with the wording for the letter. Just a guide on certain words to use would be helpful. Do I write to them and let them know I will be filing this with the County Court? Or do I write &post the letter, and file the claim at the same time? Is there any cost with county court? and if I have costs for this, are they liable for costs incurred to me should they lose?
You just need to write set out how much they owe and that you want your money back.
If you issue a claim and they lose then yes, the costs are also added
Does that help?
Can you give me the wording for the letter?
I'll write it up myself, but a vague idea of what is commonly used would help.
You just need to say what has gone on.
If you prepare it and paste it here I can comment on it.
Dear Rapid Corporate Services / Turner Little
Please can you refund me £1449.52 for payment debited from my bank account on 20.8.14. under the name of Turner Little Ltd.
Under UK law I am entitled as a consumer for a full refund within 14 days of purchase.
I have requested this by email on the 21st August 2014. Which as you can clearly see is well within the 14 day refund period.
Ref: - (Information, Cancellation and Additional Charges) Regulations 2013
Mrs Sarah Bell
No that's great, thanks so much for your advice.
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