Oh OK, we returned them within 7 days.
Why did they collect them knowing that they were non-refundable ? We called, spoke to their customer service advisor - my husband bought them obviously not knowing about the non-refundable status of the product.
Why has it taken them almost a month to come back to us and NOW inform us that they are non-refundable ?
Not sure you are answering my questions.
Why did you ask about statutory rights ?
The arranged collection of a pair of earrings - why did they do this if they knew they were non-returnable.
Sorry, They were a present for my birthday and I didn't like them.