Debit Card. Do not have a credit card!
Ordered 1st July 2014 (Invoice 8664) £162.
Despatched 15th July 2014.
Got in touch 7th August 2014, by email.
A few phone calls, then final letter sent 26th August 2014.
I did get in touch with them as soon as I tried them at training & found problem.
They have a 30 day returns policy, so if that is from order or despatch I do not know!
I have found some of the wording on their website about returns & faulty goods is a bit ominous. But I believe that I was ill-advised & then expecting me to keep a frame that is no ideal for what I asked for!
The company is " UK Sports Eyewear".
I stand corrected.
I have a question.
On Uk Sports Eyewear website about returns, they say -
If you have changed your mind:Our "NO QUIBLE" guarantee means that you can buy with total confidence. If for any reason you are not happy with your purchase, you may return it to us in its original condition, within 30 days and we will refund you the price of the item. The eyewear must be returned to us, new and unused. You must use the original packaging to ensure its safe return. Please contact us before making any return to acquire a Returns Note Number (RTN) this is to ensure that once the goods have been received back at our warehouse they can be traced. Note we strictly adhere to the distant sellers act and our policy in no way affects your statutory rights. Refunds do not include postage and packing costs. Please note this policy does have some limitations and does not apply to resellers.
I had to use the sports glasses to find that they were inappropriate, where do I stand with this?
I have also contacted my bank & paperwork is on its way.
D W Hankinson
I did not.
After I lastly spoke to "Mike" on the phone, who said that his boss would get back in touch with me. But this never materialised. I got fed up & posted said items back with a letter.
I did though, send the package by Special Delivery.
Posted - 26/08/2014 1602 hrs - AE303284358GB Cost £7.15
Received & signed for - 27/08/2014.
I bubble wrapped the glasses & outer packaging then put it all within a small shoe box.
I waited a week before getting back in touch with UK Sports eyewear, as no-one contacted me, even though as per my letter I provided both my email address & mobile number for them to contact me regarding this order.
I seemed to constantly be doing all the chasing around & UK Sports Eyewear never getting back in touch, even though they said they would.
ps - the frame is not suitable as lack of air flow, but they then try to offer "as a goodwill gesture" to add a "fog-free" coating on the lenses. I already use "fog-free" wipes & found them ok on my prescription everyday glasses (air-flow) but useless on the ones I was advised to buy (lack of air-flow).
As you put under Number 3 - Normally the remedy for this would be to allow the seller to repair of replace the goods - under S.48 of SOGA.
Uk Sports Eyewear are offering to put a "fog-free" lens coating on the original glasses, despite me saying that the airflow or lack of is the problem. He then quotes that people have used these glasses in the Himalayas, with no problems. A big difference from a contact sport on an ice rink, wearing helmet & getting sweaty head and brow!
The fact that I also stated to them, another of their products that was more suitable from the outset & I would pay the difference, to be eventually told that my prescription is not suitable for them & would have to stick to the original ones I was advised to buy.
Should I get back in touch with Uk Sports Eyewear by letter or phone again? Or do the paperwork from my bank on a refund?
I have just spoke to UK Sports Eyewear, "Mike" the Optician again.
His boss is out of the country, but he has agreed to do a credit for the glasses & goggle conversion kit that I returned, a sum of £143.
I know that this means that I will have to re-purchase something from this store, but at least I can get my sports glasses sorted out elsewhere.
He did say that they are aware of "Sledge Hockey" in the USA & that some of those people use their glasses. I asked if they used the "T Zone", which I was advised, but he could not give a definitive answer. The T Zone, as he said, was most suitable for my prescription.
Many thanks for your help & advice.
They are funny about refunds, but if the Credit has a limit on when it needs used by then I can at least sort that out.
Funny how as soon as I mentioned legal advice, the tone of conversation changed!