Yes, I would like get back all of my money, of course!
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation
Can I clarify anything for you about this today please?
I will do this, thank you!
Thanks for your help! I hope I will win this case!
Great. Is there anything else I can help you with today?
You wrote this: "You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days" It means that I need to send a letter to Vodafone or go straight away to Court. Because I sent a letter already, and I explain everything and I gave him 14 days to pay it me back. So, what would be the best. Send another letter or go to Court?
I would give them 14 days or say you will go to Court. If you mentioned Court in your last letter you can do this now. if you did not mention court then you need to resend and say about Court.
Does this help?
I wrote it to Vodafone: "Should I not receive the money or a confirmation about starting the payment process until 01.09.2014, I will take further steps."
After they sent me that letter what I showed you
Yes. Perhaps you should write, recorded and say you will go to Court.
You just need to be clear you will go to Court
Does that clarify?
Ok. Then I will send to Vodafone another letter and I will write down your advices.
Thank you Alex!
Can I help with anything else today?
No, thanks. That was everything. Thank you!
Great. If I could invite you to rate my answer before you go - its the button at the bottom of the page. Thanks