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We are a plumbing company working for a private owner in Notting Hill, London, while she was on holiday. During the beginning of the work, we had a leak which caused damaged to the property. Since them client has ben very disrespectful, even we being there to do everything we can to help. We are promising to send someone to paint and make good. She still owning me money, most of it extras that she had said, she would not pay. She also said, she could charge me for the stress, and lot more taking me to court( she is already charging me for about £1000.00). ..... After two weeks. Client now, says she is happy with the plumbing work and want me to quote extra big work in her house.... She mention she would pay me the extra money after the making good is completed. But now, i don want to ever work for her again... Question: How can i protect me against her revenge, after paying me the money and hear from me, i don't want to work for her ever again. Because so far, i am no able to say much, until i get paid. Every time i said anything against her attitude , she threats me saying she is not paying anything and would charge me for much more and i would need to reimburse her. I am sure she will be very upset and will try anything to give me a pay back. She can be very rude... ps. most of the conversation are in emails and texts Geverson
She is now saying that i also need to rectify the wood flooring in the kitchen.
She decided this 10 days after her return home. Coincidently the same time she responded to my request for payment saying she would not pay anything extra which she did not approve, and also i need to rectify the flooring as well because she can see it has loosen the oil.
Again after 5 days, she says she will pay me but wants me to rectify the flooring as we'll, which i am not sure is my fault, and to resend it, i will need to pay for the whole ground floor.
My builder is going there today, and if he says it is not my fault i will not fix it, and will just return to pair the ceiling ( which has been agreed for this thursday and friday), if she confirm payment at the completion.
Can i do that...