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I agreed a contract for a cleaner to carry out a deep clean on our old flat. It was agreed the fridge, windows and oven would be cleaned along with the rest of the 3 bedroom property. A price of £150 was agreed to complete the work. (Cleaner to provide materials) On viewing after the work had been completed, it was obvious only half the work had been carried out. The windows had not been cleaned, the floors had not been well cleaned/vacuumed, the kitchen cupboards shelves were still covered in bits of pasta from old packets. There was powder scum in the bottom of the bath. I complained to cleaner and stated the work was not to standard and I was not happy with the service. To date I have only paid £75 for the work completed. The eaner is due to come back tkmorrow to see why I am not happy and why I am not prepared to pay the remaining balance. Please can you tell me if I am right, and if I am obligated to alow the cleaner to rectify the issues for the remainder. Thnk you
Hello my name is ***** ***** I will help you with this.
Yes I agree
If the work has not been fully carried out or not carried out satisfactorily then you are entitled to with hold
This is because you want a job done and done right
If it is not they are in breach of contract
Can I clarify anything for you about this today please?
Do I need to provide them with the chance to rectify the problem?
Yes you do. You have to mitigate any loss
If they carry it out properly then full payment is due.
If they do not carry it out properly then you do not have to make full payment
Does that help?
Can I help with anything else today?