Hello my name is ***** ***** I can help you with this.
Can't you just pay by direct debit please?
I have just paid my gas in full this time the payemnt went through and of course i have tried to pay by direct debit I do not think £39 paymet justifies this answer so can you please send me a refund ?
That was not the answer, I was just asking that as a preliminary question
What is it you want to achieve please?
Have you been to the Ombudsman yet?
Yes i am going to the Ombudsmann
sorry a bit stressed out today
Sure I understand.
What is it you want to achieve?
Well i want the pay as you go meter taken out and I have been informed that BG are going to arrange this on 7 october 2017 as I made attaempts to pay and I will set up a direct debot for future payments.
I gave them a hard time as I think they are out of order ?
and got what I wanted in the end.
even tho i have to wait a month
Ok - so that is being taken out - good.
What else do you want to achieve?
yes it is
I would like some sort of apology for the time spent on the phone today and for the stress and anguish caused
I can hardly breath and they made me cry which is not normal for me
Do you have any indication from the Ombudsman when you are likely to get a reply?
and i have a migaine
no no reply from Ombudsman yet
Ok - but have they acknowledged the complaint?
no not yet I just sent complaint off
I have just sent off the complaint
Ah ok. I would recommend following through with the Ombudsman.
They offer you a free service and are independent as you know
If you want to go to Court not only would you have Court fees to pay but also legal fees if you want representation
These are not always recoverable and indeed today I have been in Court and the legal fees allowed went from £32,000 to £20,000
So the client has had to pay the difference of £12,000 themself.
So even if you go to Court there is no guarantee you will win or get your full fees.
So go down the Ombudsman route and see what they say
If they recommend compensation and the Company do not pay, that is stronger for you to go to Court on the back of that.
Any claim for £10,000 or less would be a small claim anyway
Can I clarify anything for you about this today please?
thank you for your help
Does this answer the question for you today?
yes thnk you very much sorry ive been a little busy as I work from home.