Hello my name is ***** ***** I will help you with this.
Have you had a second opinion on the stairlift and the cost to put right please?
hi i have tried to get a second opinion but that wont come out because they did not fit the stair lift as stanner are the only people that would deal with the problem and the cost from all the other companies is £65 call out and pay for parts if anything needed changing i have been on the phone to Dolphin lifts and they said that it may cost £60 for batteries, but he did say that he is only guessing, but we still have the same problem, so how can that be, but he also told me that if the batteries are static for you long time they wont work, all i know is that my car is static for the winter ie snow yet that still worked when i started the car and the battery in my car was ok. i dont know if the same applies to stair lift batteries. but he was not going to listen.
What you should do is if you can get a number of quotes for getting the work done and putting it right. Ask Dolphin to come out and fix the problem or say you will get it done and sue for this cost.
You need to write and set out your losses and request they do the work or you will sue for your losses (quotes) within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do nothing then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thank you for your time if we still get the same problum once Dolphin Lifts has been i will then proceed with the action that you recomend. thak you, from