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I was told BES
Not that im aware of e.on stopped the switch
Not sure it was all done over the phone
They may have because e.on have written to us 3rd September to say they have stopped the switch.
Should I write to BES explaining misrepresentation I am only concerned that they said conversation was recorded, but the recording was only at the end.
Thank you for information but not sure what I do next
Thank you that's clear. I feel much better now