Hi. No, they can return goods but, if they are benefitting from the discount arrangement I don't want them to have the same flexibility as online selling for purchases of say £3,000 plus. I would like to charge a handling fee of 20%.
Is there any way that I can opt out of the Distance Selling laws as far as returns are concerned - it will be on a pro forma invoice basis and more of a contract sale?
Yes, that as well. But as standard - once they have ordered more than £500 plus VAT worth of goods we will not process this on line. This will be an invoiced sale. If they return the goods I want to charge them a handling fee of 20%. You can imagine if they order £2,000 worth of goods and then want to return them all, it is hard to absorb as a small company. Is there any way that this type of invoiced sale can be different to "Distance Selling"?