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Hello my name is Alex and I will help you with this.
For now please let me know if you have taken legal advice, what is it you want to achieve please?
I am totally disatisfied with the way this has been dealt with. I responded early this morning to your two questions - both of which are answered within my original post and it is now 24 hours since I posted this question and I've still not received any sort of response. I would like to know that I am NOT being charged for this
Youve NOT responded to my query at all. You've merely asked two questions, I've responded three times and you've sent my an almost harassing amount of emails since then to ask me for feed back for your reply! What on earth are you doing?? I hope I have not been charged for this and request another person look at my complaint