I think for 18 months but so far I have had no confirmation of my contract. it was done verbally on the phone on 7th August and BT fitted the modem for fibre on 21st August.
That I would receive a minimum of 22 Mbps and could expect up to 38Mbps. The highest it has ever been is 7Mbps and it is usually about 4. It is no improvement at all on what I was getting before on Standard Broadband.
Well, as I understand, I was certainly promised verbally a speed of no less than 22Mbps at any time. Each advisor with whom I spoke agreed that my low speeds were unacceptable. so far I have nothing in writing but I would not be paying for fibre if I was not assured of the increased speeds it would obtain.
i would like to have my contract cancelled as so far they have delivered nothing and my broadband package is not fit for purpose.
The Technical Advisors say that I should have faster speeds, but that they can't help me at the moment and when I ask to speak with someone more senior they tell me that they will raise a call, but no one gets back to me. I have emailed and asked someone to call me or at least answer my email, but all I receive is an automated call. The cancellation department say they are not allowed to cancel a contract and they will ask a manager to contact me. No one does. I have already been charged, and I have paid, for a guaranteed speed of over 20Mbps.