Hello my name is ***** ***** I will help you with this.
I agree you should not pay the balance. You instructed them to do the work, they did and did not complete it to an appropriate standard.
They are in breach of Section 13 of the Sale and Supply of Goods and Services Act 1982 by failing to act with all reasonable skill and care.
As such you have paid what you feel is right and it is up to them to show they did the work correctly, to an acceptable standard and the sums are due.
The balance is only £78 - if they have legal representation it would cost them more than that./
But you can defend it on the basis above
Can I clarify anything for you about this today please?
Yes indeed you can, but if a claim has been issued you need to file a defence and counter claim at THIS stage
Does that help?
Yes I would set out your position above
Can I help with anything else today?