Yes, particularly because they confirmed that it had been recorded.
I hope the call will prove that when I spoke to Careline Liverpool that I was seeking advice and that they informed me that no action would be taken based on the call.
Ok... Not sure what you mean but I will give you some background as well that puts in into context:
I witnessed some children of my relatives playing and in my opinion their 'play' was extremely inappropriate.
I spoke with one of my relatives about it and my concerns were completely denied without even a second thought.
I then witnessed some more inappropriate behaviour and I was worried.
I did some research online and was directed to Careline Liverpool whom I phoned to seek advice.
During the phone call Careline Liverpool told me that their was nothing to worry about and they will not do anything based on this call.
A week or so later my relatives contacted me extremely angrily and informed me that Social Services had been putting them through hell and my family have now accused me of making false allegations and the family backlash is terrible.
As such I would like to get a copy of the phone call and let my family listen to it to prove the following:
1. That I was seeking advice about the things I had witnessed which Careline Liverpool informed me was 'nothing to worry about'; and
2. They informed me that no action would be taken based on this phone call.
Hi. Thank you for the response but there are a couple of things that I don't understand...
1. what has the 'duty of confidentiality' got to do with it when I was one of the participants in the phone call ? I already know what was said
2. If someone records my phone call I believe I have a legal right to have a copy of that recording.
3. the fact that I was told no action would be taken is important for me and my family. It will not be used in any legal matter by me. The importance is personal and if required I am prepared to sign a waiver/disclaimer to that effect.
4. Are you saying that the sensitivity of what was said during the recoding allows Careline Liverpool to deny giving a copy of the recording to the person that made the call ?