Hello my name is ***** ***** I will help you with this.
How did the cards happen to get mixed up? Were they not kept separate if they belong to different people please?
Thanks Alex, This is explained in her draft reply copied to my question. She had both cards in her purse as she was to meet her brother in Oxford Street to give his card to him. She did not see him there so she just kept the card in her purse. She had both cards in her purse, which was not clever, and she accidently tapped the wrong side of the purse on the oyster reader on her way home (on her way to oxford st she used correctly her own card). Her purse looks the same both sides. I am really worried for her, thanks for helping
Indeed, clearly this is an offence.
But it would usually be resolved with a fixed penalty fine
That means it wont go to Court and indeed the letter does say that she would accept a fine
I would also add before the letter itself 'Without Prejudice'
This means it can not be used in Court against her
But the wording on the letter appears fine
Can I clarify anything else for you today please?
Thank you. We will add 'Without Prejudice' before the letter. You said the letter appears fine
sorry send too quickly i am still writing
TfL letter said that anything she writes can be used against her if it goes to court. We will add the without prejudice but does it make any difference as TfL letter states otherwise. You said letter appears fine, is there anything you would advice to change please
Not if it states without prejudiece
But I would say that any offer is in fill and final settlement
She just needs to add that there was no dishonesty as it was a mistake
This takes away any part of the offence
Does this help?
thank you, ***** ***** in the letter you would add any offer is in full and final settlement. Do you think tfl will believe her and just not think she is lying, as have seen on many websites that people do not seem to believe even when it is genuine mistake
Its hard to say, but they are likely to issue a fine, rather than take to Court based on what you have said.
Can I clarify anything else for you?
where would you put the any offer is in full and final settlement? Would be off if 19 year old writes that in her reply letter
I meant to write ODD if 19 year old..
I would put it at the end.,
Start without prejudice dont forget
thank you yes, unless you can give me any other advise as i am really worried
Don't worry they are likely to accept out of Court settlement such as a fine
There is a genuine non dishonest explanation
thank you for your help. no, that's all unless you have any other advise. i will add all the things you mentioned
No, that's it - the letter is very good.
Is there anything else I can help with today?
Thank you for your help. No, that is all now.
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