Hello Carol my name is ***** ***** I will help you with this.
What method was used to purchase the ring, ie credit card please?
We used a visa debit card.
Can I just clarify - I should ask for a refund within 14 days of receipt of my letter, and also state that if I don't receive confirmation that they will refund, within 14 days, I will then go to Court? Sorry, I'm being a little dense.
So ask for refund and say you will go to Court otherwise
Does that clarify?
It does, thank you very much.
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