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Hello my name is ***** ***** I will help you with this.
What is the cost of repair please?
When did you have the work done please?
You need to write and set out your losses and request a refund or they fix it within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Indeed a small claim cost is small
But that not the point of course
Indeed. You should get the cost of repair and claim for that sum
Yes, because they represented you were
Does that help?
Yes. They can't cancel it unless the policy allows them which is why you can claim those sums back
Can I clarify anything else for you?