Hi, is her complaint with us personally or with my husband’s company as the work was done as a favour. She paid him for his time and for a part needed it was a cash transaction not a business transaction.
She has written to him his company complaining about the work and his reluctance to return for free to fix the problem, as he saying the works required are extensive and he's not prepared to work for her and not for free. We want to respond to her, but we don’t know how to respond should we write to her from the Company or personally?
Thank you. You have verfied what I was thinking and will reply to her via the company. It is not that the works we not completed. The works were completed and the leak did stop for 3 months. But then the leak started again and the lady thinks that my husband should return and fix the leak again for free even though these works would be extensive.
Thanks you again this has been very helpful.