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Hello my name is ***** ***** I will help you with this.
On what legal basis do they say they are allowed 14 working days rather than 10 please?
They do not mention anywhere that they are allowed 14 working days. They simply state that the ten working days to tell us of proposed deductions is a 'guideline'.
They refer only to section 34.7.2 which states
If there is no dispute the Agent will keep or repay the Deposit,
according to the agreed deductions and the conditions of the
Tenancy Agreement. Payment of the Deposit or any balance of it will
be made within 10 working days of the Landlord and the Tenant
agreeing the allocation of the Deposit.
They are ignoring section before this
34.7.1. The Agent must tell the Tenant within 10 working days of the end of the
Tenancy if they propose to make any deductions from the Deposit.
Ok - let me give this some thought
ok thanks for your help