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Thanks for that ,we have already paid in excess of £20,000 ,this is the balance payment to be paid after the Kitchen is installed and we are satisfied. We have never been satisfied with the door finishes as they are obviously a design fault . We were told a new process of fixing the door edges would be used before the installation,however the doors still come apart on a regular basis ,small cracks but not what you would expect from a top end kitchen.
So are you saying we should pay the balance in full or make a token payment to the company allowing for the faults and replacements.
Just a claim form issued 18 Sep 2014
It has taken them 2 years of replacing doors not just on our recommendation but at times by the manufacturer.
Could we make an offer to pay them £200 for 2 years as long they continue to replace doors as and when we both agree need to be replaced. If so how do we go about this . I have registered with the money claim online service.
So which one of these should I respond to on the MCOL site ? At the same time do I need to write to the company seperate from with my offer?
The is stamped The Count Court
didn't get an answer to below
should I choose to defend all or part of the claim