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Hello my name is ***** ***** I am happy to help you today.
To begin with your rights under the Sale of Goods and Services Act are with the retailer not with the manufacturer so it is ***** ***** who would take responsibility in the event you were to make a claim.
Your rights are on the basis that the machine was either not fit for purpose or is not of satisfactory quality, in reality it would come under the second head as you have sued it over a period of time.
The engineers are here now.
The need to replace the Heating element, the lock mechanism and the module which they have just explained is the 'brains of the machine'
They don't know.
They said when the machine breaks down showing the sign E13 ( this was on my display) they have to replace these parts. Standard practice.
Yes, the warranty was for 2 years from the date of purchase.
I do not understand who 'taratill' is. I thought I was working with Jo C
Could you please explain.
Are you based in the UK or the USA given that you are replying on EST time at 09:50?
Thank you for your answer.
Believe it or not, the engineers tested the machine and I heard it running but.... within 5 mins of their leaving, the machine is not working!
I have just rung Bosch's Customer Service but there is only an answering on the 'phone of the PA to the C S Director!
This saga hasn't ended.
The PA to C S D has arranged for the engineers to come back first thing tomorrow so will continue our conversation tomorrow if that is ok with you?
Hi Jo C,
Firstly apologies for not getting back to you until today, Sunday 28th Sept.
I was called away to a family issue.
I appreciated your answers and help concerning my washing machine problems.
I felt very uneasy about someone else coming into the picture (taratill) and I would have expected more security concerning my query and the response.
I have rated the work and trust you will receive the agreed payment.
The engineers returned the following day and replaced yet another part. The machine is now working.
I seem to have received over 10 requests to rate the service.
As I have already done so, are you able to cancel the requests?