Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know how you paid for the engine please?
Alex Watts : Thank you. Do you know their name and address ? Don't give it me here but you hAve it?
Alex Watts : You need to write and set out your losses including labour and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
The company is based in Scotland, will this change things?
Alex Watts : No, you can still issue proceedings fine.
Alex Watts : You will need to complete a form when you enter judgment
Alex Watts : N510 - https://www.moneyclaimsuk.co.uk/PDFForms/N510.pdf
Alex Watts : Does that help?
hope so -ill let you know