That is correct. this is from the property management person:
Do I just leave this area for a reply?
Ok - this is rubbish.
All you need to show is on balance that they caused the damage. The agents is talking complete rubbish
There is no legal requirement to have a check in or check out
All you have to show is that it is more likely than not they caused the damage.
You need to write and set out your losses and request a payment within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not pay you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
This is an on-going issue and I will come back to you if it escalates.Many thanks