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Hello my name is ***** ***** I will help you with this.
For now please let me know whether they are based in the UK and how much is owing?
£200 woth of sample clothing
They claim my card address does not match (rubbish of course)
By the way I have been a victim of ID fraud just lately (3 Times)
Oh no, sorry to hear that.
You have their address etc?
Yes they advertise on the net
I will tell who they are for info
You should to write and set out your losses and ask for a refund within 14 days or say you will go to Court. Make sure you send this recorded delivery and keep a copy.If they refuse then you can issue proceedings which can be done online at: www.moneyclaim.gov.uk or by competing form N1 at: https://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
The Court will then issue the claim which will be sent to the Defendant and they will have a limited time to defend it, if not you can enter Judgment and enforce it. If the matter is defended it will be set down for a hearing. If the losses are £10,000 or less then it will be a small claim and you do not need representation.Can I clarify anything for you about this today please?
thank you that is all
Is there anything else you want to know?
I now know how to proceed thank you