Hello my name is ***** ***** I will help you with this.
How long ago did you get the new contract please?
Hello, I got the new contract on 6/12/13 and wrote to cancel it in April 2014. I reported the faulty line 3 times during that time.
Did they accept to cancel it without charge when you called?
No, they told me at the time there would be a cancellation charge.
Ok - did you not contest that at the time?