Hello my name is ***** ***** I will help you with this.
For now please let me know how you paid for the course?
all that is happening is that you are stepping in and out of this chat are you able to help ?
Yes the system shows I am offline when I switch question screens, which is very annoying
What is it you want, a refund or the award please?
I would now like a refund
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
do I have to pay to take this to court
sorry I did not see the start of your reply ,when would the 14 days start from ? when I made payment or when I realised I would not get the award I paid for even though I have completed all the work they required , also one course I paid for I have not started as they were stripped of their accreditated from the ncfe prior to me starting it ?
Yes there are Court fees, but they are recovered if you win
14 days from the time that they get the letter.
You can claim a full refund of all fees
Does that help?
do you know the cost of the court fees
They are here: