Hello my name is ***** ***** I will help you with this.
For now please let me know how you paid for the doors?
visa debit card
What was the cost please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
they say they can't do anything until i let them pick the doors up, and saying i'm refusing, i have told them i would like to come to a mutual agreement before they pick them up. do i have to let them
Indeed. You dont have to let them - the product is fault you can demand a replacement or refund
i asked for a replacement but was told that was unfair, they are adamant they are going to repair them
You can refuse that, you can ask for a refund or replacement
am entitled to a refund or is the offer of repair deemed as acceptable
Yes you are entitled to a refund under the Sale of Goods Act
i contacted trading standards but you get citizens advice and that said the offer could be seen as a reasonable solution
this as took two weeks because of me trying to resolve by email, would i claim anything for the inconvenience?
and will i be able to use the emails as evidence if it goes as far as court
sorry! would the doors have to be picked up before they refund me
It makes no difference. You are entitled to a refund, replacement or repair - the choice is yours
Does that help?
sorry! i'm just checking something
i did buy other doors, 1 has been put right and redelivered and the other wants something changing, i don't want them to think i'm being funny because of the french door issue but they want to have it picked up and then redelivered and I've explained the inconvenience, it is something they could send someone to put right, would it be ok for me to insist they send someone as i wouldn't have to arrange to be at home twice instead of once......last question
You are entitled to ask for a refund or replacement
In reality you dont need to accept someone to come and look or repair
You can insist on refund or replacement
sorry this would be another door in the same order
Yes if its from the same company it does not matter, the same applies
ok... thanks for your help
Can I clarify anything else at all?
i think thats ok, thank you!
Great. If I could invite you to rate my answer before you today, the button should be at the bottom of the screen
If you need more help please click reply
i have just released i have been i trying to resolve this matter by email, the doors were delivered on the 17th sept which is now 15 days ago 10 working days, dose this make a difference?