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Hello, my name is ***** ***** it is my pleasure to assist you with your question today. What would you like to know about this situation?
HI Ben. I want to know if as a customer I have a right to a refund to the fees I have paid as I still have not received my loan.
I need to know if as a customer I am entitled to claim the fees back as I have not received the loan . They are saying it cannot be cancelled and require more fees and they will put application on hold until it is paid.
I have rated this as a bad service because you have not replied to my question. I have received about 10 emails asking me to rate you in order for you to be credited instead.
This is very complicated. I just want to know what my rights are with this company. Do you think I am entitled to claim the fees I have paid as they are refusing to cancel my application but are saying to pay more fees for it to be completed.
Thank you for replying. I knew deeply that I had been scammed but did not want to believe I had let myself fall in this trap and feel very stupid about it. I am still receiving emails from them to which I am no longer answering. I am very sad to have lost so much money which has caused me financially problems but I have learnt a big lesson the hard way. Thanks for confirming what I was doubting. I am very disappointed the police are referring me to action fraud which takes 28 days to reply which gives this company time to run. They are still answering their phones and using the same email address.