How do I communicate with you?
I don't understand any of this. I should like to withdraw.
I paid through Paypal
I paid the company Tesco Mark Two
I paid a company called Tesco Mark Two. They advertise themselves as Tesco.
I paid Tesco Mark Two in advance and by debit card
I paid £8,882.51 in two instalments prior to fitting. They have offered £1,323.16 in compensation. They say this is according to 'industry guidelines.' They say they cannot say what action, if any, has been taken against the violent thug and thief they sent as a fitter due to 'data protection laws.'
I wrote a long letter of complaint to Philip Clarke the CEO who was sacked shortly afterwards.
I feel that I have not been given what I paid for. The design was so poor there was no room for the washing machine, which has had to be put in the outside lavatory. A plinth one of the fitters said would 'drop in time' does not reach the floor. There is so much wrong it's too exhausting to itemise.
Tesco say that I have ended up with a kitchen - but I had a kitchen before, with a washing machine and a b&b business.
Their employees are unpleasant to deal with and seem on the edge of aggression towards me as if this is all my fault. This job I was told would last four to seven days took four and a half months and is shoddy throughout.
I feel a refund is fair as they have not provided the standard of kitchen promised within a time which is reasonable. This does not take into account my lost earnings.
Thank you for your help and succinct advice. I have just received a bill for almost £800 from my solicitor who did not mention the small claims court but offered to write a letter for a further similar amount on my behalf - he didn't mention what he would say. I shall cut my losses there.
You've been incredibly helpful, thank you.