Hello my name is ***** ***** I will help you with this.
Do they say WHEN they get the form and the reason why it wasn't sent back until 19th September please?
They said that they got the form on the 18 of September they said that they had staff holidays
What type of tenancy agreement do the students have?
shorthold 10 months
On September the first this year
Can I ask the students to leave? - No, they have a valid tenancy agreement. If you make them leave you would be in breach of contract
Can I ask for the finders fee back as I was not informed? - Yes, they have not done what they said so you are entitled to the fee back
I have no written signed agreement with the lettings agency so can I end it or does a verbal agreement count? - A verbal agreement is binding in law.
Can I ask for the Deposit money from the letting agency whatever the outcome with the DPS or do I have to wait for the DPS to complete the case? - you can contact the DPS yourself and ask for the money back. If for whatever reason you do not get it back you could sue the agents for the deposit as they were not doing what they were paid to do.
Can I clarify anything for you about this today please?
Can I go directly to the DPS myself even though the letting agency have started the claim?
Yes because they are just that - agents for you, nothing more
Does that help?
well not answers I was hoping but it was what I was expecting.