Hello, my name is ***** ***** it is my pleasure to assist you with your question today.
Have you derived any benefit from these repairs, for example have parts of what was wrong been fixed or has nothing been repaired?
The car was repaired on the first visit but a while later the same problem occurred. I returned the car and the problem was supposed to have been fixed but not long after the same fault occurred again. I did not derive any benefit from the repair and I do not wish to return the car to him for repair has he has sheared the bolts off the part that had to be replaced
On screen it shows you are off line?
ok thanks let me get my response ready please
What the CAB have advised you is incorrect because you can only expect a partial refund if you haver derived some sort of benefit from the work they have undertaken, So for example if they have fixed part of the fault but some parts are still not working then you can only expect to get compensation for the parts that have not been fixed. If the original and only fault still remains unsolved then you can ask them for a full refund because they have not provided you with the service you paid them for.
The issue is that if they refuse to acknowledge your requests all you can do is consider taking them to the small claims court to pursue them for what you are owed. You cannot force them to refund you or pay you anything and that would be the only route to take the matter further.
It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
Hope this clarifies your position? If you could please let me know that would be great, thank you
Hi Thanks for your reply. The CAB have said I need to get three repair quotes but is this necessary if I am just asking for the garage to return my money due to faulty workmanship
Hi Could you please answer the last part of my question
I am waiting for the last part of my question to be answered before I can rate the service I have received
Which part exactly please?
Hi, can you please clarify the outstanding query you need an answer to? Thanks
Do I need three quotes for the repairs? CAB have said I need 3 quotes but I have sent a letter asking for a reply but if he doesn't answer do I just go to small claims?
Can you answer as soon as possible as I am ready to rate your answers?
Hi Carol, there is no law that says you need 3 quotes but that is considered good practice because it provides a good indication of the average repair costs for the work to be carried out so it is advisable that you get 3 quotes. If her does not answer your correspondence then you can just issue a claim in the small claims court and start the legal process. You can discontinue that at any time if he changes his mind and decides to resolve the issues.Hope this clarifies?